Shipping policy
Shipping Policy
Last Updated: July 22, 2026
Thank you for shopping with Cooper Health Solutions. Please read our shipping policy carefully so you know what to expect when you place an order.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays.
Some products ship directly from our inventory, while others may be fulfilled through one of our trusted vendor partners (drop shipping). In either case, your order will be handled with the same care and attention to quality. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Please note that processing times may be slightly longer during peak seasons, promotional periods, or in the event of high order volume.
Skin Care Products: Due to the nature of our skin care formulations, orders containing skin care items may require up to 3 weeks to process and ship. We appreciate your patience as we ensure every product meets our quality standards before it leaves our facility.
Shipping Methods & Estimated Delivery Times
United States (Domestic)
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 5–7 business days |
| Expedited Shipping | 2–3 business days |
| Overnight / Priority | 1–2 business days |
Shipping rates are calculated at checkout based on your location and selected shipping method.
Please note: We are unable to ship to P.O. Boxes for certain products or shipping methods. If your order cannot be shipped to a P.O. Box, we will contact you to arrange an alternative delivery address.
Drop Shipping from Vendor Partners
Some items in our store are fulfilled directly by our trusted vendor partners. This allows us to offer a broader range of health and wellness products. When an item is drop-shipped:
- Your order may arrive in separate packages if you ordered multiple items.
- Each package will include its own tracking number, sent to the email address on file.
- The packing slip or label may reflect our vendor's name or warehouse location — this is normal and does not affect your order or warranty.
- The same return and customer service policies apply regardless of fulfillment source.
Order Tracking
Once your order ships, you will receive an email containing your tracking number(s) and a link to track your shipment. Please allow up to 24–48 hours for tracking information to update after you receive your shipping confirmation.
If you ordered multiple items and they ship from different locations, you will receive separate tracking numbers for each package.
Lost, Damaged, or Delayed Shipments
If your package appears to be lost or significantly delayed, please contact us at support@cooperhealthsolutions.com with your order number and we will investigate promptly.
If your order arrives damaged, please:
- Take photos of the damaged packaging and product.
- Email us within 7 days of delivery with your order number and photos.
- We will work with you to arrange a replacement or refund.
Cooper Health Solutions is not responsible for delays caused by carrier disruptions, weather events, or customs processing outside of our control.
Address Accuracy
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided at checkout. If you realize you've entered the wrong address, contact us immediately at support@cooperhealthsolutions.com — we will do our best to make corrections before the order ships, but we cannot guarantee changes once fulfillment has begun.
Questions?
If you have any questions about your order or our shipping policy, please reach out to our customer support team: